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You are on - Privacy Policy

Terms of Business

Terms of Service

 

Effective Date: 2nd September 2024

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Introduction
At WhoCanHelp.org.uk, we are committed to safeguarding your privacy and ensuring that your personal data is protected. This Privacy Policy explains how we collect, use, and share your personal information, and outlines your rights regarding the data we hold about you.

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1. Who We Are

1.1 WhoCanHelp.org.uk is the data controller responsible for your personal data. 

1.2 If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@whocanhelp.org.uk.

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2. Data We Collect

2.1 Personal Data: We collect personal data that you provide to us directly, such as:

  • Your name

  • Email address

  • Telephone number

  • Payment details

  • Information provided when you correspond with us

2.2 Data We Collect Automatically: When you visit our Website, we collect information automatically through cookies and other technologies, including:

  • IP address

  • Browser type and version

  • Time zone setting and location

  • Operating system and platform

  • Information about how you interact with our Website (e.g., pages viewed, links clicked)

2.3 Sensitive Data: We do not intentionally collect sensitive personal data (e.g., data concerning health or religious beliefs) unless it is provided voluntarily and is necessary for the service being offered.

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3. How We Use Your Data

3.1 Service Delivery: We use your personal data to provide our services, including processing your requests, fulfilling orders, and managing your account.

3.2 Marketing: With your consent, we may use your data to send you promotional information and updates. You can opt out of these communications at any time.

3.3 Analytics and Improvements: We use data collected from your interactions with our Website to understand user behaviour, improve our services, and develop new features.

3.4 Legal Compliance: We may use your data to comply with legal obligations, such as maintaining records for tax purposes.

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4. Legal Basis for Processing

4.1 We process your personal data based on the following legal grounds:

  • Consent: When you provide us with consent to use your personal data for specific purposes.

  • Contractual Necessity: When processing is necessary for the performance of a contract with you.

  • Legal Obligation: When we are required by law to process your data.

  • Legitimate Interests: When processing is necessary for our legitimate business interests, provided these interests do not override your rights.

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5. Sharing Your Data

5.1 We may share your data with:

  • Service Providers: Third-party vendors who provide services on our behalf (e.g., payment processing, IT services).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your data to the new owners.

  • Legal Authorities: When required to do so by law, such as to comply with legal processes or enforce our terms.

5.2 We do not sell or rent your personal data to third parties.

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6. International Data Transfers

6.1 Your personal data may be transferred to and processed in countries outside the UK and EEA. We ensure that appropriate safeguards are in place to protect your data during such transfers, including reliance on standard contractual clauses approved by the European Commission.

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7. Data Security (continued)

7.1 We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or destruction. These measures include encryption, access controls, and secure data storage.

7.2 We regularly review our security practices to ensure that your data is protected. However, please be aware that no system is entirely secure, and we cannot guarantee the absolute security of your personal data transmitted to our Website. Any transmission is at your own risk.

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8. Data Retention

8.1 We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8.2 The criteria we use to determine retention periods include:

  • The nature and sensitivity of the data

  • The potential risk of harm from unauthorised use or disclosure

  • The purposes for which we process the data and whether we can achieve those purposes through other means

  • Any applicable legal obligations, such as mandatory retention periods under UK tax laws

8.3 Once your data is no longer necessary, we will securely delete or anonymise it.

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9. Your Rights

9.1 Under UK data protection laws, you have the following rights:

  • Right to Access: You can request a copy of the personal data we hold about you and check that we are lawfully processing it.

  • Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.

  • Right to Erasure: You can ask us to delete or remove personal data where there is no good reason for us to continue processing it.

  • Right to Object: You have the right to object to our processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.

  • Right to Restrict Processing: You can request that we suspend the processing of your personal data in certain circumstances, such as if you want us to establish the data’s accuracy or the reason for processing it.

  • Right to Data Portability: You can request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.

  • Right to Withdraw Consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.

9.2 To exercise any of these rights, please contact us at [Your Contact Email]. We may need to request specific information from you to help us confirm your identity and ensure your right to access the data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

9.3 We will respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

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10. Cookies

10.1 Our Website uses cookies to enhance your experience and gather information about your use of the site. Cookies are small data files placed on your device when you visit a website.

10.2 We use the following types of cookies:

  • Essential Cookies: Necessary for the functioning of our Website.

  • Performance Cookies: Used to collect information about how visitors use our Website, such as which pages are visited most often.

  • Functionality Cookies: Used to remember your preferences and personalise your experience on our Website.

  • Targeting Cookies: Used to deliver relevant advertisements to you based on your browsing behaviour.

10.3 You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our Website.

10.4 For more detailed information about the cookies we use, please see our [Cookie Policy].

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11. Third-Party Links

11.1 Our Website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

11.2 We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

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12. Children's Privacy

12.1 Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child without parental consent, we will delete it as soon as possible.

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13. Changes to This Privacy Policy

13.1 We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

13.2 The updated Privacy Policy will be posted on our Website, and where appropriate, notified to you via email. We encourage you to review this Policy periodically to stay informed about how we are protecting your data.

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14. Contact Information

14.1 If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, or if you would like to exercise your rights, please contact our Data Protection Officer at:

14.2 We aim to resolve all complaints promptly. However, if you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Terms and Conditions

Privacy Policy

Website Disclaimer

The information provided on this community website is intended solely for the purpose of referring businesses and individuals who are deemed competent in their respective fields. However, the inclusion of any business or individual on this site does not constitute an endorsement or recommendation by us. The content provided on this website, including but not limited to business listings, testimonials, and other information, is for general informational purposes only.

No Professional Advice

None of the information contained on this website should be considered as professional advice or acted upon as such. The content on this site is not intended to replace or substitute any professional advice, including but not limited to legal, financial, medical, or other professional services. You should always seek independent advice from qualified professionals who are registered with the appropriate regulatory or professional body before making any decisions based on the information presented on this website.

Accuracy of Information

While we strive to ensure that the information provided on this website is accurate and up-to-date, we make no representations, warranties, or guarantees, whether express or implied, that the content on this site is accurate, complete, or free from errors or omissions. We are not liable for any loss or damage, direct or indirect, arising from the use of the information on this website.

Third-Party Links

This website may contain links to third-party websites or services that are not owned or controlled by us. We do not have control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. The inclusion of any links does not imply an endorsement or association with the third-party sites. You should independently verify the suitability and competence of any third-party service provider before engaging their services.

No Liability

We do not accept any liability for any loss or damage, including without limitation, indirect or consequential loss or damage, arising from the use or reliance on any information contained on this website or any linked third-party website. Your use of this website is at your own risk.

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